Return & Exchange Policy

How to Initiate a Return or Exchange Request

To initiate your return or exchange request, please contact Seenbey Official Customer Care through the following channels: Email us at seenbeyofficial@gmail.com with your order number, product name, a clear image of the product (if damaged or incorrect), and a brief description of your request. Alternatively, message us on WhatsApp at +92-322-1031458 or info@seenbey.com with your order details and request. Our customer care representatives are available to assist you during working hours and will respond to all queries within 24 hours.

Important Considerations for Exchanges and Returns

If you change your mind and the item is correct and undamaged, request a refund within 3 days. Return shipping is your responsibility. Refunds are processed within 4 working days after quality check.

What Information You’ll Need

If you change your mind and the item is correct and undamaged, request a refund within 3 days. Return shipping is your responsibility. Refunds are processed within 4 working days after quality check. For exchanges, contact us within 7 days. You’ll cover return shipping. Exchanges are processed within 4 working days after inspection. If you receive a damaged item, request a refund within 3 days or an exchange within 7 days. We’ll cover return shipping charges. Processing takes 4 working days after item approval. For incorrect items, request a refund within 3 days or an exchange within 7 days. We’ll handle return shipping. Processing takes 4 working days after the return is checked.

Unstitched Fabric

Unstitched fabric can only be returned or exchanged in its original, unaltered condition. If you change your mind about your purchase, please initiate your return before the fabric is cut, stitched, altered, or customized. Once the fabric has been stitched, cut, altered, or customized, we cannot accept returns or exchanges for that item.

Ready-to-Wear (RTW)

For Ready-to-Wear (RTW) products, please inspect the item and submit your return or exchange request before washing or using the product. We cannot accept returns or exchanges for RTW items that have been washed, worn, altered, or otherwise used. Important: Please ensure that the item meets the above conditions before submitting a return or exchange request. Items that do not meet these requirements may not be eligible for return or exchange.

How We Handle Your Request

Our team will carefully review your submission and get back to you within 24 hours with the next steps.

If Your Refund Is Approved

Once approved, you will receive a confirmation email. The refund processing time may vary based on the nature of the request.